Shipping Policies & Customer Care

Domestic U.S. Shipping Guidelines

All orders placed through egelagen.com are fulfilled directly from our domestic warehouse centers in the United States. We partner with reliable regional and national carriers, including USPS Priority Mail and FedEx Home Delivery, to ensure safe and prompt transit.

Tracking Your Order

Once your package is scanned into the postal carrier system, an automated tracking email is dispatched to the email address provided during checkout. Please allow up to 24 hours for carrier tracking events to update on carrier tracking portals.

60-Day Return Procedure

If you are unsatisfied with your aesthetic progress, we honor an unconditional 60-Day 100% Money-Back Guarantee. Follow these three simple steps to process a return:

1. Contact our support team at [email protected] within 60 days of delivery, stating your order ID and request for return authorization.
2. Our customer care staff will email you an official Return Merchandise Authorization (RMA) and designated return facility address.
3. Mail your product containers back to the facility. Once inspected, your refund is credited to your original payment method within 3-5 business days.

Direct Contact Information